INFO

Privacy policy

Introduction

At Focus Hypno, your privacy and the protection of your personal information are our top priorities. This policy is designed to inform you about the information we collect, how we use it and your rights in relation to that information.

Policy objectives

This policy explains :

1. The personal information we collect.

2. How to use them.

3. Who can access it.

4. Your rights as a user.

Applicable laws

This policy complies with Quebec's Act 25 respecting the protection of personal information and the Personal Information Protection and Electronic Documents Act (PIPEDA). For residents of the European Union (EU), this policy also aligns with the General Data Protection Regulation (GDPR).

Consent

Users agree that by using our site(https://focushypno.ca/), they consent to the terms set forth in this privacy policy and to the collection, use and retention of the data listed in this policy.

Personal information collected

Automatically collected data

When you visit our site, we automatically collect data such as :

  1. Your IP address.

  2. The links you click on.

This information is used for statistical, marketing and service improvement purposes.

Data collected non-automatically

We collect your information through :

  1. Appointment forms.

  2. Telephone calls and/or consultations in person or via videoconferencing.

Information includes :

  1. Your name, address, telephone number and e-mail address.

  2. Details about your health or reasons for consultation.

This data is used for :

  1. Manage your appointments and files.

  2. Communicate with you.

  3. Meet legal and professional requirements.

Disclosure of personal information

Your personal information is never sold or shared without your consent, except :

  1. With third parties essential to our operations (e.g. appointment scheduling platform, accounting).

  2. If required by law.

Data retention period

Your personal data is stored :

  1. As long as necessary to achieve the purposes for which they were collected.

  2. To meet our legal and professional obligations.

  3. For up to 5 years after the end of our professional relationship.

Once these deadlines have passed, your data is securely deleted or destroyed.

Confidentiality incident management

In the event of a confidentiality incident (e.g. unauthorized access, loss of data), we :

  1. We inform the appropriate authorities, including the Commission d'accès à l'information du Québec, and you if required.

  2. Let's implement corrective measures to minimize impacts.

Protecting your data

We use appropriate measures to secure your information. Despite these efforts, no system is completely secure. We assure you that we take all reasonable precautions to protect your data.

Your rights

As a user, you have the right to :

  1. View your personal data.

  2. Request their modification or deletion.

  3. Withdraw your consent at any time, subject to legal requirements.

Please note that if you do not authorize us to collect or process the required personal information or withdraw consent to process the required personal information for the required purposes, you may not be able to access or use the services for which your information was requested.

To exercise your rights, please contact us.

Third-party services and websites

This Policy applies exclusively to the Focus Hypno website and does not cover websites, products or services provided by third parties. We are not responsible for the privacy practices of such third parties.

When you click on a link and leave the Focus Hypno site, the information exchanged from that point on is subject to the privacy policy of the site to which you are redirected. As a precaution, we encourage you to consult the privacy policy of the site in question.

Hosting and storage

Your Personal Information is currently hosted in Quebec (Canada), but also in the United States via the Squarespace platform. Your Personal Information hosted in the United States is subject to applicable local laws, which differ from the data protection rules applicable in Canada or the EU.

However, rest assured that our practices regarding your personal information will always remain aligned with the principles set forth in this Privacy Policy.

Privacy Officer

For any questions or requests, please contact:
SaskyaRoyer - Owner
514 290-8050
saskya@focushypno.ca

Cookies

For more information on our use of cookies, please see our cookie policy.

Changes to this policy

We update this policy regularly to reflect legal or organizational changes. For this reason, we encourage you to periodically visit this page to stay informed of any changes.

Last update: November 10, 2024.